Service Purpose：Meeting the need of customers is the starting point and final object of CHANWAY's service.

Service Scope：Warranty of CHANWAY's product starts from the date of leaving factory. Product enjoys life-long maintenance.

Information Feedback：CHANWAY establishes enterprise LAN. Detailed information like customer files, after-sales feedback sheet and installation receiving sheet etc., after-sales service information can be easily checked by marketing system and various functional departments any time, which help staff get information and feedback rapidly and accurately.

Service Network：Customer service center is directly led by general manager. Every office is equipped with after-sales engineers who are provided with all-day communication tool.

Service Personnel：Every service staff has passed strict and systematic stretched training. All of them have comprehensive and perfect technique as well as rich experience that is more than two year

Accessory Guarantee：There are 12 warehouses of spare-part in China. They are located in Nanjing, Beijing, Shanghai, Wuhan, Chengdu, Xuzhou, Changsha, Hangzhou, Jinan, Shenyang and Anhui, which helps solve problem for customer rapidly.

Supervision and Management：CHANWAY sets up service hot-line and complaint hot-line. After-sales personnel provide service with tag and strictly perform operation according to OTUS. Customers supervise them and could complain to LOTUS any time.

Building up Partnership with Customer：Partnership is not only a natural result of our customer service, but also a solemn promise that we connect our future closely with customer's. Meeting demand of customer is our sole target. Satisfaction of customer is our mark of success. We believe that in the near future, our research and development center will become the innovation demonstration base of abrasive manufacturing industry.